Frequently Asked Questions
What is your turnaround time?
Our processing time is typically 5 to 10 business days. This does not include shipping time.
Can I request variations to a design?
Yes! Please send us a message to see if we are able to accommodate your request. Generally, we will have you include that information in the comment section when you check out.
What do I do if I have a problem with my order?
Please message us FIRST if you realize there has been an issue or you are unhappy with your order. We are very understanding and will do what we can to fix the issue. If you post your issue via reviews, we will not resolve your issue since we were not directly contacted.
Can I request expedited shipping?
Yes! We generally use standard USPS shipping (3 to 5 business days) but you are able to upgrade shipping to priority 1 to 3 day shipping for an additional cost.
What should I do if I need an item by a certain date?
We try to accommodate all reasonable requests. If you need an item within a week, please message us to see if it's possible. If you have any date that you need an item by, please include that in the comment section when you check out.
MD Dog Co. is not responsible for any damage or injury caused by using our products. Please inspect all accessories before utilizing them with your animal to determine whether these items are suitable for each situation. Inspect hardware and supplies for signs of wear and tear regularly, and replace when appropriate.